Yes Please Health may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1.8.2021.
What we collect
We may collect personal information about you in the course of your dealings with us (for example, if you make an inquiry, buy one of our products or services, or join our mailing list).
The type of personal information we collect will depend on your dealings with us. Generally, we will collect the following information:
- contact information including email address
- demographic information such as post code, preferences and interests
- other information relevant to customer surveys and/or offers.
We may also collect other personal and sensitive information from you (for example, if you are applying for a position with Yes Please Health then the personal information we collect may include your resume, qualifications, skills, education provider and history, work history and residency status).
Where possible, we collect your personal information directly from you unless it is impracticable or unreasonable to do so. We may also collect personal information about you from third parties (for example, Afterpay).
Generally, if we are unable to collect the personal information we require we may not be able to provide you with the products and services you seek. If the information provided is incorrect or incomplete this may also prevent, limit or otherwise affect our ability to provide products or services to you.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.
What we do with the information we gather
We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect. For example:
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the Website according to your interests.
By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you information by post or by electronic means (including email and SMS). You can opt-out of marketing and promotional communications at any time by contacting us via the details shown below.
Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.
- as necessary for the provision of our Services, but only as necessary for the provision of our Services, or as otherwise in accordance with your consent, or as may be required by law including Court order.
Security and storage
The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our Website. Please bear this in mind when transmitting information by this means to us.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure of any personal information we retain, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we retain.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
Links to other websites
Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Access and correction of your personal information
You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading. To do so, please contact us via email@example.com.
You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the law permits us to deny access. Any such requests must be made in writing and directed to us via the details shown below. Under the law, we are permitted to charge you a reasonable fee for providing access to your personal information. Please note that no fee will be incurred for requesting access, and if your request for access is accepted, we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.
You may ask us to inform you of the source of any personal information about you that we have collected from a third party. We will provide this at no cost, except in limited circumstances where the law permits us to withhold this information.
Making a complaint
You may lodge a complaint with us if you believe we have handled your personal information other than in accordance with the law. To do so, please contact us via firstname.lastname@example.org. We will confirm receipt of your complaint, and set out the time frame we require to investigate your complaint and provide you with a response. We will endeavour to respond as quickly as possible, which generally will be within 14 days of receiving your complaint.
If you would like further information about the way we manage your personal information, or if you have a privacy-related complaint, please contact us at:
Yes Please Health
⅖ Ballantyne Street Magill, SA 5072